Razer Reviews

I recently had a very bad experience with Razer , my camera and mic feom my Razer blade 15 stopped working.
Still Under warranty they only mention up front the cost of diagnostics and parts, they don't carre about customer satisfaction at all. Razer blade 15 is notorious for having camera issues and Razer chooses to turn their head away. DO NOT BUY ANY RAZER PRODUCTS there are so many other conpanies that have much more reliable computer.
Dear Razer customer service it is so nice of you to reply with your typical response , just to show to future customers that you care my case was closed by your customer service therefore you had the chance to treat your customers nice when they address an issue now it is late.

I bought a basilisk from Best Buy and find it not working months after mild use so I contacted them. Best Buy can't offer exchange so I called Razer to see if they could offer repair. After providing photos of the product, proof of recipient and other descriptions. The request was handled by their tech team/ customer service teams pretty fast within days. They sent me a label to mail back the product, confirmed upon receiving the thing, and sent me a brand new one. Even though I was concerned because of all those negative reviews, everything actually went pretty smooth. My only compliant would be they do ask you for lots of personal information in order to get things shipped. Very Satisfied.

The support never refund the error in credit card relaod and bank reload.
I have 800us freeze 60 days. Andsuport say contact bank to solve problem. And close ticket. The bank say payment confirmed and can not refund. Write to razer support

Having wanted a month for a refund, then the product being despatched anyway, I was told the best thing to do was to refuse the delivery and it would go straight back. The quickest way to get the refund. Er, well. I did just that, refused the DHL delivery, and it is not stuck in transit back, as the depot it went back to has refused to accept it. Once again, surprise, surprise, no help from Razer. Please don’t send a bog standard reply to this review. Both Customer Services (the 2-3 day people) and feedback@ are aware of the problem.

Finally got a response after the fifth email (to the address that they put on the reply to every bad review). To say that they did get my other emails. However, that is okay because “ All of your emails are kept for visibility.” That isn’t even a proper sentence. The response was that they have made a note of my issue. Meanwhile, no refund, product shipped though they said it hadn’t, probably no refund for another three weeks with their admin. They seem to have no concept of how trashed their reputation for customer service is. Or do but don’t care.

So far it has taken 6 weeks. 30 Emails, 10 facebook messages, 3 cases (as they shut them without solving the issue) and I still have no working device.
To work for Razer you must not read any of the previous comments or messages.
You must start the whole complaints process from the beginning many times.
You must ask the customer to confirm their address at least 6 times.
You must send the customer the wrong product then expect them to drive 10 miles in lockdown to drop it at a Fedex depo.
You must treat the customer like a fool.
And they sent the wrong mouse AGAIN for the 2nd time!!!!
We did eventually get this matter sorted. I now have a working mouse. It did take weeks and was a very stressful experience made worse by a pretty dire complaints system and having to deal with a new person each time I replied to an email.

I've been a Razer customer for a long time and enjoyed their products. However, recently I had an issue with the left click of my Razer Mamba Wireless. Upon contacting Razer Support, they would not acknowledge that this was a mechanical fault and would not start the warranty procedures. Instead, they had me doing all sorts of useless troubleshooting. They came down a long way, disappointing really.

The hardware is good, the software is awful. It seems like every time I start the computer up the Razer Synapse or other piece of Razer software needs to update. It is updating right now, and has been for 10 minutes. I only have 1 Razer device, the Tartarus Pro. I don't want any of this software but I have to have it installed and popping up on my screen slowing down the startup process SIGNIFICANTLY and, as mentioned, CONSTANTLY UPDATING. It is the most annoying set of in-your-face software drivers trying to force vertical market me that it has completely turned me off the brand. One of their apps requires me to have a login. So I need to remember another password so I can use a mini keyboard?
Too much. I want to give them 1 star, but the hardware is good. As I finish writing this, in the background it just finished installing. Thank goodness, I don't have to be annoyed by an extra 10 minute startup time until next week when they release another update that interrupts my morning.

And back again.
After razer replaced my laptop with a „new“ device, it randomly shuts down again (approx 1-3 times / day)
I bought the laptop 12 months ago, but even though the issue is occuring since day 1, razer has not been able to solve anything at all..
In summary I have sent in the laptop for repair 3 times and it was replaced with a „new“ one once. Even though the issues have been different every time, nothing has helped so far and the only conclusion I can take, is that we are reaching levels of trash support that are out of this world...
I am writing in here, informing anyone I know and will state it on as many website as possible, DO BUY FROM ANY OTHER COMPANY!!!

Got up to 3 different emails asking me for additional info regarding my problem, all asking for different info, without resolving my issue

Bought a Razer Kiyo from the company. What can I say? The product itself is good. My problem is with the company's delivery. The box got damaged on the way to my location. Very displeased about it. The box was so beat up it looked like it was shipped from a fight club. It is either the company does something about their shipping suppliers or I won't be buying from their website anymore and probably not any other person would buy from them.

I got myself the Nari Essential and it is amazing ... The sound quality blesses my ears each time. My voice sounds clear as if I was whispering in your ears each time. I'm grateful that they offer a two year warranty but I suppose it will last longer by the looks of it. It feels like there is barely anything on my head but it still isolates me in a focused environment. I don't hear what happens around me which could be bad for some but I prefer to not have the sound of the rest of the world. A malus could be the price if you are not able to afford it but I think it is worth it and is a reliable material.